Disney, Epcot, and the Immersive Experience
I just got back late this week from my California trip, which included time spent in safari tour-guide mode at Disneyland and seeing Pirates of the Caribbean: Dead Man's Chest at El Capitan Theatre. I'll post more on these things later, but for now I wanted to draw your attention to a couple of blogs: both the Epcot Central blog and Re-Imagineered are well worth visiting for those interested in serious conversations about Disney taking place in the public-intellectual sphere.
Peruse Epcot Central if you're at all interested in the (as-of-today, failed) promise and the potential of Epcot. Thanks to The Disney Blog, I came across a post entitled Epcot's Rewards, a comparative look at Epcot and the Universal and Islands of Adventure parks. Part of the post's concerns are with Epcot's thrill rides, such as Mission Space and Test Track, at the expense of the park's theming; it is this concern that strikes a chord with me, particularly after having visited Disneyland during its ongoing 50th anniversary.
An excerpt from the post:
[An immersive environment] is something Epcot offers that no other theme park can match – and while the other WDW parks come close at times (and the “Walt” attractions, being the predecessors to Epcot, are the best at it), it’s what Disney’s “competition” can’t even begin to do. As I watched Universal’s guests dutifully wait in line for 45 minutes to experience a 95-second roller coaster, it dawned on me that Epcot isn’t just about instant gratification, it’s about rewarding guests who have patience, inquisitiveness and imagination. Epcot, in many ways, gives as much back as a guest puts into it, and works best for those who give themselves over to the pace and the basic precepts of the park.
Much of contemporary Disney Studies, on the rare occasions its scholarship focuses on the theme-park experience, portrays guests as passive consumers rather than active participants. (I emphasize here the rarity of discussing the theme-park experience because much of the criticism on the parks tends to concentrate more heavily on the parks' overall designs, narratives, and/or operations. Sustained discussions addressing questions of audience and reception are harder to find.) What is of interest to me is that the Epcot Central post sees Epcot as immersive, and that the writer privileges the (potentially) immersive experience of the parks and laments a shift away from that design.
Certainly, the existence and effect of Disney's immersive experience is open for discussion and debate, in spheres both public and academic. I would suggest that at a most basic level what is integral to a theme park--as opposed to an amusement park--is its ability to convey to the guest the illusion of immersion. Yet as Epcot Central suggests, the very immersive environment that helped dedifferentiate Disney from other parks, and resulted in development of other theme parks, has been increasingly undermined by expansions which privilege thrill rides offering minimal theming or those which do not take into account their relationship with the entire park. (For instance, as much as I enjoy Buzz Lightyear's Space Ranger Spin, I am less certain about its placement inTomorrowland. )
Of course, there are aspect of the parks in addition to the rides themselves that affect the immersive experience. The development of FastPass, a ticket system which provides participating guests with "windows of time" in which they visit select attractions, certainly increases guest satisfaction by permitting guests to experience more of the most-popular attractions in a given day. However, lessening the time spent in carefully-designed queues, such as Disneyland's Indiana Jones Adventure also weakens the impact of a themed attraction. One could also note that less time spent in queues also weakens interaction between guests. Of course, one might counter-argue that Fastpass increases time spent in any given park as a whole, increasing the immersive experience by encouraging guests to experience more of a park's offerings. I do wonder, however, if FastPass encourages a pinball-bumper effect, with guests bouncing from attraction to attraction instead of visiting the lands of a particular park. Further, I believe what this emphasis on thrill rides and Fastpass opportunity does tends to encourage guests to think about their visit in a rides-per-day formula.
In a serendipitous post for this general discussion, the Re-Imagineering blog, which makes observations similar to those I have offered in other venues, notes the immersive experience Disney seems most hell-bent on offering is an unlimited shopping experiences. With every attraction comes a shopping exit, and Disney encourages a guest identity that can be described as the not-so-passive consumer. [Side comment: at one time, tourists felt the need to prove they visited some place by taking a picture; now they must not only take the picture & email it to all their friends, they also need to buy the t-shirt, the mug, the Mickey ears!!] Although it tends to romanticize Disney's operation under Walt, the Re-Imagineering blog offers an insightful post on how theme-park guests are increasingly encouraged to think of themselves primarily as shoppers by presenting them with the opportunity--nay, the mandate--to purchase a souvenir at every attraction. This collective of writers, much like the author of Epcot Central, point out such changes in the park experience undermines the immersive experience so vital to Disney's ongoing success as the operator of the definitive theme-park experience.
The Lemming Connection: The corporation's investment in immersion has considerably weakened, exponentially so within the last few years. Guests certainly sense this shift, even while they enjoy some of the innovations and expansions contributing to its erosion. Still, one wonders about guests' long-term commitment to a theme-park that treats them as peripheral to the Disney show instead of central to it. It seems that Disney has forgotten that without its guests' active involvement, a Disney theme park is nothing more than a postmodern ghost town. And since the immersive experience is what helped establish the Disney Difference for its parks, I wonder at what this shift to a consumption model suggests about Disney, about its guests, and about American culture at large.






